As you know, for the past week we've been experiencing periodic issues, and this is showing up as GTDNext sync message not going away. This does not seem to be affecting all users, but it is occurring for many. Right now each time it happens we are able to restart some services and make it go away. @sergio is mostly been chained to his desk so he can monitor the situation and restart as needed. Of course he is also using this time to try to determine the root cause and fix the issue.
We will continue to work on the issue and restart services as the issue pop's up. We are extremely sorry for the lack of access people are experiencing at times. Over the past several months our uptime has been close to perfect at 99.98%, so this is a real blow and we are treating it with high priority. I do want to call out that not data is at risk of being lost.
We will continue to update this forum as we get updates.