Stuck on 'Synchronizing Data ..."

mansbil 2018-09-20 10:20:29 UTC #1

Tried multiple times. Tasks not loading.

mansbil 2018-09-20 11:26:01 UTC #2

Working now! Tasks all loaded.

James 2018-09-20 14:44:04 UTC #3

Great glad it's working. This new release of code requires all the old code to be flushed out. Usually a CTRL+F5 will help that go faster.

Tahoe.Joe 2018-09-21 17:46:50 UTC #4

I am experiencing the same stuck on "Synchronizing Data" screen. Tried CTRL+F5, screen refreshed, but back to the same problem. Thank you!

Tahoe.Joe 2018-09-21 17:49:34 UTC #5

Problem Solved. Just clicked in the background. Feel a bit silly, but I haven't had to do that before. Thanks

cereffusion 2018-09-21 19:44:09 UTC #6

I am still having this problem - on multiple computers. I have refreshed the PC. I have hit ctrl-f5 at least 100 times.

jklagr 2018-09-21 19:48:00 UTC #7

Ctrl+F5 doesn't help on my computer

James 2018-09-21 20:00:17 UTC #8

We are aware and working on this issue. Most systems are working but several are not. Our apologies. @sergio is working on this issue. Thx.

Some users are reporting that hitting escape or clicking away from the message will dismiss it.

cereffusion 2018-09-21 20:06:56 UTC #9

I can make the message disappear. But then I have no actions, projects, etc. It's empty.

James 2018-09-22 17:55:24 UTC #10

We made some code updates today to fix this issues.

Please try CTRL+F5 and let us know if it’s now working better.

kajkandler 2018-09-24 09:52:28 UTC #11

Sorry, that does not help, so far.

Chrome on OS/X on Mac OS, Still stuck in sync loop and when I click away or "ESC" all it does it abort the sync, but that means no tasks

mansbil 2018-09-24 09:53:15 UTC #12

Not working for me either.

fernandopirescoelho 2018-09-24 13:44:07 UTC #13

Same here. I have logout on my phone and now I can not get any tasks...

Brad2167 2018-09-24 13:44:19 UTC #14

I am also stuck in this "Synchornizing data" message. Ctrl-F5 a bunch of times causes the reload but no change in behavior.. This is on Chrome on Windows 7. Also failing in Safari on latest iOS. When I log in on firefox, there is no data present, but I do get a login to my account.

Everything was fine when I left my desk and went to bed at 3am last night.

Red Alert status. Killing me today on a key week in my business life.

Any help is appreciated.

Brad2167 2018-09-24 14:51:24 UTC #15

Update : Now stuck in "synchronizing data" on chrome, firefox, safari, and internet explorer. Can not access in any browser. Looking forward to a fix.

James 2018-09-24 16:00:55 UTC #16

Can you (and everyone) try in InCognito mode in Chrome and let me know if it makes any difference?

We are trying to triage this issue, and have fixed some code that was causing it for some, but the problem obviously still exists for a few people. We are trying to track it down.

Thanks
James

mansbil 2018-09-24 16:05:46 UTC #17

I'm working now. Native Chrome (not incognito).

Brad2167 2018-09-24 16:51:16 UTC #18

Working now for me in chroms. Thank you.

fernandopirescoelho 2018-09-24 17:41:45 UTC #19

Work for me now in chrome, both on PC and Samsung S8+.
No incógnito.
Thanks!

James 2018-09-25 21:14:39 UTC #20

Great, I think that is all the reports of issues. I'll mark this as resolved. Please contact support or open a new thread if you are still seeing the sync data dialog. Or start to again. thx